FAQ
Where do guests park?
Our address is 2061 W 25th Street, Cleveland OH 44113
Self-parking is available at the West Side Market Parking Lot, or other street parking or area surface lots subject to terms enforced by the City of Cleveland.
Valet is available to be secured at cost, by Truss Cleveland's exclusive valet vendor.
Truss does not have private guest parking
Can I bring outside food or beverages? Can I use my own caterer?
Truss Cleveland is its own exclusive caterer for all food and beverage at Truss Event Venue and does not allow outside food and beverage to be brought in. Exceptions can be made for Desserts and Wedding Cakes, from a Licensed bakery, with approval in writing by Truss Cleveland. Exceptions can also be made for dietary laws such as Halal and Kosher preparations.
Does Truss provide any Audio-Visual?
All Audio Visual arrangements must be made through Truss Cleveland unless approved in writing in advance by Truss Cleveland and are subject to 8% Sales Tax and 22% Service Fee.
What time can I access the Venue?
The Host/Vendor may enter the facility no sooner than three (3) hours prior to the Event Start Time, unless a different time(s) are approved in writing by Truss Cleveland.
Can I bring in my own decorations?
All displays and/or decorations will be subject to Truss Cleveland’s prior written approval. Items may not be attached to walls, columns, doors, windows, or ceiling with tape, nails, or staples. The Host/Vendor is responsible for the removal of all decorations at the conclusion of the Event. Atmospheric Effects, Glitter, and Confetti are prohibited.
Is smoking allowed at Truss?
Smoking including, without limitation, of all tobacco products, cigarettes, cigars, pipes, e-cigarettes, vape devices is strictly prohibited on the Premises, in the Event Space, Terrace, in the building, or anywhere on the grounds or within 30 feet of the building. The INTRO building sets a new standard in sustainability as the largest LEED (Leadership in Energy and Environmental Design) Gold Certified timber structure in the U.S., and the first LEED Gold residential project in Cleveland.
When is my guaranteed guest count and final payment due?
The total number of guests that will be attending must be confirmed at least fourteen (14) days prior to the date of your Event along with Food and Beverage selections as well as any rental orders.
Full Payment and Final Charges are due prior to Event once all Event details have been confirmed 2 weeks prior to Event date.
Do I have to have security at my event?
Security (Cleveland Police Department officers) are required at every event and will be coordinated by Truss Cleveland.
Do you have a required vendor list?
Truss Cleveland does not require clients to use our preferred vendors apart from Catering and Bar service, Valet, Linen, and Security.